Privacy Policy — Your Data at Plinko Game

01 Who We Are

Plinko Game operates an online gaming platform available to players based in the Philippines. The platform offers a range of games including the plinko game, slots, eBingo rooms, sports betting, and live casino, all transacted in Philippine Peso.

This Privacy Policy applies to all personal information collected through the Plinko Game website and any associated applications. By registering an account or using the platform, you agree to the collection and use of information as described here.

02 Data We Collect

We collect personal information in several ways depending on how you interact with the platform.

Information you provide directly:

• Full name, date of birth, and contact details provided during registration.
• Government-issued ID and supporting documents submitted for KYC identity verification.
• Bank account or e-wallet details provided for deposit and withdrawal transactions in PHP.
• Any communications you send to the support team, including queries or complaints.

Information collected automatically:

• Device type, browser version, and operating system when you access the platform.
• IP address and approximate location data derived from your internet connection.
• Session activity, including which games you play, bet amounts, and session duration.
• Cookie data and similar identifiers used to maintain your login session and platform preferences.

03 How We Use Your Data

The personal information we hold is used for specific, legitimate purposes directly related to operating the Plinko Game platform and serving our players in the Philippines.

• To create, maintain, and secure your player account.
• To process PHP deposits and withdrawals through local Philippine payment channels.
• To verify your identity and age as required before certain account actions, particularly withdrawals.
• To detect and prevent fraudulent activity, account abuse, and money laundering.
• To provide customer support and respond to your queries in a timely manner.
• To send you service communications such as account alerts, transaction confirmations, and security notices.
• To analyse platform usage in aggregate form to improve game performance and user experience.
• To apply responsible gaming tools and monitor for signs of harmful play patterns.

04 Sharing Your Data

Plinko Game does not sell your personal information to any third party. There are, however, limited circumstances where your data is shared with trusted partners who help operate the platform:

• Payment processors: Philippine banking institutions and local e-wallet infrastructure providers receive the transaction data necessary to complete your PHP deposits and withdrawals.
• Identity verification providers: KYC verification partners receive the documents you submit to confirm your identity. These partners are bound by confidentiality agreements.
• Technology and infrastructure providers: Cloud hosting and platform maintenance partners may have access to system-level data but are contractually restricted from using it for any independent purpose.
• Legal and regulatory obligations: Data may be disclosed to relevant authorities if required by applicable Philippine law or in response to a valid legal process.

All third-party partners who handle your data are required to maintain appropriate security standards and use it only for the specified purpose.

05 Data Security

We take the protection of your personal information seriously and maintain a range of technical and operational security measures:

• All data transmitted between your device and our servers is encrypted using SSL (Secure Sockets Layer) technology.
• Account logins from new or unrecognised devices trigger OTP (one-time password) verification to prevent unauthorised access.
• Internal access to personal data is restricted to authorised staff on a need-to-know basis.
• Stored data is held on secured infrastructure with regular security reviews.
• Inactive sessions are automatically closed after a period of inactivity.

No data transmission or storage system is entirely free from risk. While we apply robust protections, you also play a role in keeping your account safe — use a strong password, do not share your login credentials, and contact support immediately if you notice any suspicious activity on your account.

06 Data Retention

We retain your personal data for as long as your account is active and for a reasonable period afterwards to comply with our record-keeping obligations and resolve any outstanding disputes.

Transaction records and KYC documentation are retained for the period required under applicable financial and anti-money-laundering regulations. When personal data is no longer required for any legitimate purpose, it is securely deleted or anonymised.

If you request deletion of your account, we will process the request subject to any outstanding obligations. Some data may be retained in anonymised form for aggregate analysis even after account closure.

07 Cookies and Similar Technologies

The Plinko Game platform uses cookies — small text files stored on your device — to support core platform functions and improve your experience.

• Essential cookies: Required for the platform to function. These keep you logged in during a session and maintain your game state.
• Performance cookies: Collect anonymised data about how pages and games are used to help us identify and fix issues.
• Preference cookies: Remember your settings such as language preference or display options between visits.

You can manage cookie settings through your browser, though disabling essential cookies may prevent some platform features from working correctly. We do not use cookies to track your activity across other websites.

08 Your Rights

As a registered player, you have rights over the personal information Plinko Game holds about you. These include:

• Access: You can request a copy of the personal data we hold about you.
• Correction: If any of your personal details are inaccurate, you can ask us to update them.
• Deletion: You can request that your account and associated personal data be deleted, subject to legal and regulatory retention requirements.
• Restriction: In certain circumstances, you can ask us to limit how your data is used while a concern is being resolved.
• Objection: You can object to certain uses of your data, particularly where processing is based on our legitimate interests.

To exercise any of these rights, contact the support team at [email protected]. We will respond to your request within a reasonable period and may need to verify your identity before processing it.

09 Minors

The Plinko Game platform is strictly for adults aged 21 years and above. We do not knowingly collect personal information from anyone under this age. If we become aware that a minor has registered an account or provided personal data, that account will be closed and the associated data deleted promptly.

If you believe a minor has created an account on the platform, please contact the support team immediately so we can investigate and take appropriate action.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, platform functionality, or applicable requirements. When we make material changes, the "Last updated" date at the top of this page will be revised.

We recommend checking this page periodically to stay informed. Continued use of the platform following an update constitutes your acceptance of the revised Privacy Policy. If you have concerns about a change, contact the support team before continuing to use the platform.

11 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please get in touch with the Plinko Game support team:

For the rules that govern your use of the platform, please see our Terms & Conditions. For information on responsible gaming tools, visit the Responsible Gaming page.